Responding to Complaints from the BBB

    By Jen Brister When you own a small business, it is likely that at some point you will have to respond to customers who have had a negative experience. Whether they were just having a bad day or your customer service department did not do its job, when a client makes a complaint to the

    An Introduction to the Better Business Bureau

    By Melissa J. Luther The Better Business Bureau was founded in 1912 and is a corporation comprising more than 120 local BBB organizations in the U.S. and Canada. This network of BBBs provides unbiased information on businesses (reliability reports) and charities (BBB Wise Giving guides).