Included |
$150 Monthly* |
$500 Monthly* |
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Essentials |
Advanced |
Premier |
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Hardware Support | ![]() |
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Guest OS Support | ![]() |
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Managed Support | ![]() |
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New Client Onboarding |
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Technical Consultation | ![]() |
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Solution Runbook | Optional | ![]() |
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Custom Reporting | Optional | ![]() |
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Custom KPIs | ![]() |
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Account and Support Team |
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24/7/365 Access to L1 Technical Support | ![]() |
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Request Fulfillment | ![]() |
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Operational Support Portal | ![]() |
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Base Problem Management | ![]() |
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Advanced Problem Management | ![]() |
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Onboarding Account Manager | – | ![]() |
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Technical Account Manager | ![]() |
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Quarterly Account Reviews | ![]() |
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Service Level Agreements |
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Support Response Time | 1 Hour | 1 Hour | 30 Minutes |
100% Network Up Time, Power, and HVAC | ![]() |
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1 Hour Standard Hardware Replacement | ![]() |
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100% Platform Up time Guarantee | Optional | ||
Base Monitoring | ![]() |
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Advanced Monitoring | Optional | Upon Request | |
Database Monitoring | Optional | Upon Request | |
Installation & Configuration | ![]() |
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Advanced Configuration | Optional | ![]() |
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Access Management | ![]() |
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Virtualization Support | Optional | ![]() |
Upon Request |
Web Server Support
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Installation & Configuration | Upon Request | ![]() |
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Basic Change Implementation | ![]() |
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Advanced Change Implementation | Upon Request | Upon Request | |
Backup Administration and Storage |
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Installation & Configuration | ![]() |
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Reporting | ![]() |
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Dedicated Backups | ![]() |
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Upon Request |
Database backups | Optional | Optional | Upon Request |
Managed Backups and Restores | Optional | ![]() |
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Backup Frequency | Weekly | Daily | Customer Defined |
Recovery Points | ![]() |
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Offsite Retention | Optional | ![]() |
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Disk Space Management | Optional | ![]() |
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Storage | Optional | ![]() |
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Data Migration | Optional | Optional | |
Network Utilization | 2TB/Month | 6TB/Month | 10TB/Month |
Managed Shared Firewall | ![]() |
Upon Request | Upon Request |
Managed Dedicated Firewall | ![]() |
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VPN Services | ![]() |
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DNS Services | ![]() |
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Load Balancer | Optional | Optional | ![]() |
Managed Security |
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Anti-Virus/Malware | Upon Request | Upon Request | Upon Request |
Managed Security | Optional | Optional | |
DDoS Mitigation | Optional | Optional | |
Pen-Testing | Optional | Optional | |
Security Information and
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Security Policies | ![]() |
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Internal Cyber Security | ![]() |
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Vulnerability Scanning | 1 Time | ![]() |
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Compliance Checks | Optional | Optional | |
Firewall Security Management | Optional | ![]() |
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Encryption | Optional | Upon Request | |
Compliance |
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PCI | Optional | ![]() |
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HIPPA | Optional | Optional | |
*Price per device |