Managed Service Tiers

Enterprise Level Support For Businesses of All Sizes

Service Tier Details

 

Included

$150 Monthly*

$500 Monthly*

Essentials
Advanced
Premier
Hardware Support icon-greencheck icon-greencheck icon-greencheck
Guest OS Support icon-greencheck icon-greencheck
Managed Support icon-greencheck
New Client Onboarding
Technical Consultation icon-greencheck icon-greencheck icon-greencheck
Solution Runbook Optional icon-greencheck
Custom Reporting Optional icon-greencheck
Custom KPIs icon-greencheck
Account and Support Team
24/7/365 Access to L1 Technical Support icon-greencheck icon-greencheck icon-greencheck
Request Fulfillment icon-greencheck icon-greencheck icon-greencheck
Operational Support Portal icon-greencheck icon-greencheck icon-greencheck
Base Problem Management icon-greencheck icon-greencheck
Advanced Problem Management icon-greencheck
Onboarding Account Manager icon-greencheck icon-greencheck
Technical Account Manager icon-greencheck
Quarterly Account Reviews icon-greencheck
Service Level Agreements
Support Response Time 1 Hour 1 Hour 30 Minutes
100% Network Up Time, Power, and HVAC icon-greencheck icon-greencheck icon-greencheck
1 Hour Standard Hardware Replacement icon-greencheck icon-greencheck icon-greencheck
100% Platform Up time Guarantee Optional
Base Monitoring icon-greencheck icon-greencheck icon-greencheck
Advanced Monitoring Optional Upon Request
Database Monitoring Optional Upon Request
Installation & Configuration icon-greencheck icon-greencheck icon-greencheck
Advanced Configuration Optional icon-greencheck
Access Management icon-greencheck icon-greencheck
Virtualization Support Optional icon-greencheck Upon Request
Web Server Support
(Apache, NgiNx, and IIS)
Installation & Configuration Upon Request icon-greencheck icon-greencheck
Basic Change Implementation icon-greencheck icon-greencheck
Advanced Change Implementation Upon Request Upon Request
Backup Administration and Storage
Installation & Configuration icon-greencheck icon-greencheck icon-greencheck
Reporting icon-greencheck icon-greencheck icon-greencheck
Dedicated Backups icon-greencheck icon-greencheck Upon Request
Database backups Optional Optional Upon Request
Managed Backups and Restores Optional icon-greencheck
Backup Frequency Weekly Daily Customer Defined
Recovery Points icon-greencheck icon-greencheck
Offsite Retention Optional icon-greencheck
Disk Space Management Optional icon-greencheck
Storage Optional icon-greencheck
Data Migration Optional Optional
Network Utilization 2TB/Month 6TB/Month 10TB/Month
Managed Shared Firewall icon-greencheck Upon Request Upon Request
Managed Dedicated Firewall icon-greencheck icon-greencheck
VPN Services icon-greencheck
DNS Services icon-greencheck icon-greencheck icon-greencheck
Load Balancer Optional Optional icon-greencheck
Managed Security
Anti-Virus/Malware Upon Request Upon Request Upon Request
Managed Security Optional Optional
DDoS Mitigation Optional Optional
Pen-Testing Optional Optional
Security Information and
Event Management
Security Policies icon-greencheck icon-greencheck icon-greencheck
Internal Cyber Security icon-greencheck icon-greencheck icon-greencheck
Vulnerability Scanning 1 Time icon-greencheck icon-greencheck
Compliance Checks Optional Optional
Firewall Security Management Optional icon-greencheck
Encryption Optional Upon Request
Compliance
PCI Optional icon-greencheck
HIPPA Optional Optional
*Price per device

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