Managed Service Tiers

Enterprise Level Support for Businesses of All Sizes

Industry Leading Value and Features

Not only is Hostway managed support significantly less expensive than competitive offerings, it also includes industry-leading features such as a standard 1 hour response SLA. With 3 tiers to choose from and a variety of customization options, Hostway managed support is designed to be tuned for the unique needs of your business.

Benefits of Managed Service Tiers

Hostway Support Services
Technical Consultation

World-class solution architects help design your unique solution, ensuring you are getting the best value

24x7x365 Access

Support staff available around the clock – meeting and exceeding other providers’ SLA’s

Hostway Hosting Tools
Powerful Tools

Managed support delivered through industry-leading tools from ScienceLogic Monitoring and Alert Logic

SLAs That Instill Confidence

Standard 1 hour response SLA on Essential and Advanced, 30 minute on Premier

Available 100% Uptime Guarantee

Premier tier offers an available 100% platform level uptime guarantee

Customization Options

Support for a broad range of requirements, allowing customers to self-define KPI’s appropriate for their unique needs

Service Tiers



$150 Monthly*

$500 Monthly*

Hardware Support icon-greencheck icon-greencheck icon-greencheck
1 Hour Support Response icon-greencheck icon-greencheck icon-greencheck
Basic Monitoring icon-greencheck icon-greencheck icon-greencheck
Backup Administration icon-greencheck icon-greencheck icon-greencheck
Operating System Support icon-greencheck icon-greencheck
Advanced Monitoring Optional icon-greencheck
3rd Party Service Integration icon-greencheck
Technical Account Manager icon-greencheck
30 Minutes Support Response Guarantee icon-greencheck
Meet HIPAA Compliance Optional Optional icon-greencheck
Monthly Network Utilization 2TB 6TB 10TB
*Price per device

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The Hostway Difference