Expert Managed Services

Enterprise-level support for businesses of all sizes

Industry-Leading Value & Features

Not only is Hostway managed support significantly less expensive than competitive offerings, but it also includes industry-leading features, such as a standard one-hour response SLA. With three tiers to choose from and a variety of customization options, Hostway managed support is designed to be fine-tuned to meet the unique needs of your business.

Benefits of Managed Service Tiers

Technical Consultation

World-class solution architects help design your unique solution, ensuring that you get the best value

24/7/365 Access

Support staff available around the clock, constantly meeting and exceeding other providers’ SLAs

Powerful Tools

Managed support delivered through industry-leading tools from ScienceLogic Monitoring and Alert Logic

SLAs That Instill Confidence

Standard one-hour response SLA on the Essential and Advanced tiers, and a 30-minute response time on the Premier tier

Available 100% Uptime Guarantee

Our Premier tier offers an available 100% platform level uptime guarantee

Customization Options

Support for a broad range of requirements, allowing customers to self-define KPIs that are appropriate for their unique needs

Service Tiers

 

Included

$150 Monthly*

$500 Monthly*

Essentials
Advanced
Premier
Hardware Support icon-greencheck icon-greencheck icon-greencheck
1 Hour Support Response icon-greencheck icon-greencheck icon-greencheck
Basic Monitoring icon-greencheck icon-greencheck icon-greencheck
Backup Administration icon-greencheck icon-greencheck icon-greencheck
Operating System Support icon-greencheck icon-greencheck
Advanced Monitoring Optional icon-greencheck
3rd Party Service Integration icon-greencheck
Technical Account Manager icon-greencheck
30 Minutes Support Response Guarantee icon-greencheck
Meet HIPAA Compliance Optional Optional icon-greencheck
Monthly Network Utilization 2 TB 6 TB 10 TB
*Price per device

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The Hostway Difference

Trusted
Relationships

Trusted
Expertise

Trusted
Infrastructure