A: SpamExperts is a leading email security provider with services for incoming and outgoing spam and virus filtering capabilities. You can learn more at https://www.spamexperts.com/.
A: Due to a recent announcement by one of our vendors to end of life their AVAS solution, we decided to research other vendors and consolidate all of our email clients onto a single vendor in order to provide a more consistent email experience. We chose SpamExperts because of their excellent reputation, user-friendly interface, and advanced filtering capabilities.
A: Because we will be making changes in our backend that will affect the entire email platform, all services will move to the new SpamExperts platform.
A: Only a small sample of our customers will need to make changes to their account in order for the upgrade to occur. If you are one of these customers, you will receive an email with instructions.
A: Your current settings will not transfer to the new system. This is because SpamExperts offers more advanced filtering than the settings offered by your previous solution. Transferring those settings would actually make SpamExperts less effective.
A: We are planning to complete the upgrade in early December 2016.
A: Scroll to the bottom of this page for how-to articles to help you manage your new user interface.
A: If you are a mailbox admin then you will be able to single sign-on to your SpamExperts portal directly through your SiteControl. If you are an end user then visit https://portal.siteprotect.com and use the “Retreive log-in link” button to reset your account and access the portal.
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