Our Pledge

The Hostway Customer Pledge

Founded in 1998, Hostway has a deep history of earning customer trust. We believe in building lasting relationships with our customers by providing industry-leading expertise and infrastructure. The Hostway Customer Pledge reflects our commitment to our customers and our focus on enabling their success.

We Put Customers First in Everything We Do

Customers are the reason we exist. Every Hostway employee, in every function, will go above and beyond for our customers. The best relationships are always based on trust, and we will do everything we can to earn our customer’s it with exceptional service before, during, and after the sale.

We Provide Peace of Mind

We work around the clock to identify and resolve issues before they impact customers. We will respond with the utmost urgency, focusing on rapid and satisfactory resolution, exceeding our SLAs. We will own the day-to-day operational tasks so you can focus on running your business.

We Invest in Infrastructure and People

We invest in our infrastructure and people so that we remain the destination of choice for customers who require reliable, secure, and compliant hosting solutions. We ensure that our global SAE16 SOC1 Type II data centers deliver 100% uptime with high-quality, Tier 1 bandwidth, and are powered by the latest technologies. We want our customers to be confident in our HIPAA-/PCI-compliant, hybrid cloud solutions, so they are backed by stringent SLAs and a team of ITIL-certified cloud hosting experts.

We Innovate to Improve Performance and Increase Value

We create new products where needed, and integrate best of breed products where appropriate, so that customers never receive a “cookie-cutter” solution. Our unique, highly-flexible, secure, and compliant hybrid cloud platform empowers customers to run their apps where they run best, delivering the most value in the industry.

We’re Always Fair and Own Up to Our Mistakes

Let’s face it, we’re all human. In the rare case an error or mistake occurs, we will provide a quick and transparent resolution. We’ll always honor our aggressive SLAs across all of our product sets.

Top Global Brands Trust Hostway

At Hostway, our people make the difference. Our cloud hosting experts take a hands-on approach to enabling your success, working closely with you to design, build, and run the best solution for your unique needs. Need specialized guidance or support? Hostway offers a set of highly-secure and specialized managed services, such as managed hosting, migrations, security and compliance, solutions architecture, monitoring, and more.

The Hostway Difference