Founded in 1998, and with over 500,000 customers worldwide, Hostway has a deep history of earning customer trust. We believe in building lasting relationships with our customers by providing industry-leading expertise and infrastructure. The Hostway Customer Pledge reflects our commitment to our customers and our focus on enabling their success.
The Hostway Customer Pledge
WE PUT CUSTOMERS FIRST IN EVERYTHING WE DO
Customers are the reason we exist. Every Hostway employee, in every function, will go above and beyond for our customers. The best relationships are always based on trust and we will do everything we can to earn our customer’s trust, with exceptional service before, during and after the sale.
WE PROVIDE PEACE OF MIND
We work around the clock to identify and resolve issues before they impact customers. We will respond with the utmost urgency, focusing on rapid and satisfactory resolution, exceeding our SLAs. We will own the day-to-day operational tasks, so you can focus on running your business.
WE INVEST IN WORLD-CLASS INFRASTRUCTURE AND PEOPLE
We invest in our infrastructure and people so that we remain the destination of choice for customers who require reliable, secure, and compliant hosting solutions. We ensure that our 8 global SAE16 SOC1 Type II data centers deliver 100% uptime with high quality Tier 1 bandwidth, and are powered by latest technologies. We want our customers to be confident in our HIPAA/PCI-compliant, hybrid cloud solutions, so they are backed by stringent SLAs and a team of ITIL-certified cloud hosting experts.
WE INNOVATE FOR PERFORMANCE AND VALUE
We create new products where needed, and integrate best of breed products when appropriate, so that customers never receive a “cookie-cutter” solution. Our unique and highly flexible, secure and compliant hybrid cloud platform empowers customers to run their apps where they run best, delivering the most value in the industry.
WE’RE ALWAYS FAIR, AND OWN UP TO MISTAKES
Let’s face it, we’re all human. In the rare case an error or mistake occurs, we will provide a quick and transparent resolution and honor our aggressive SLAs across all of our product sets.