Jacqueline Sylvia, owner and operator of New Bedford, Mass.-based JS Web Solutions, has provided custom website design for small to mid-sized businesses, professionals and individuals in a wide range of industries. In formulating her business plan, Jacqueline quickly identified the need to offer hosting solutions to her clientele as part an overall comprehensive product mix. After careful analysis of a wide range of hosting solutions, JS Web Solutions selected Hostway as a hosting partner. This was in 1999, the year JS Web Solutions was founded.
Jacqueline considers Hostway’s technical staff to be her own IT department. As a one-person shop, Jacqueline has a business to run; she doesn’t have time to mess around with IT issues “Aside from myself, I feel that the FANTASTIC and dedicated support team at Hostway is the one thing I can truly count on in my business,” Jacqueline said.
Using her marketing and web-design skills, Jacqueline provides JS Web Solutions clients the branding and communications they need to reach the internet community. As the domain hosting company, Hostway provides the backbone needed to deliver the message. Today, if you don’t have a website, you don’t have a business. It’s like the yellow pages of yesteryear – if you didn’t have an ad placed there, you didn’t exist. Without a web presence, your customers can’t find you – that’s particularly true in Jacqueline’s industry of website design and hosting.
With Hostway, you can place hundreds of registered domains under a single account, simplifying resolution of hosting or domain-related issues via the dedicated support team, available 24/7. Though they may not know it, after 12 plus years, Jacqueline considers the Hostway support team to be part of her business family! “They are always available, courteous and ready to assist no matter what the request may be,” Jacqueline said.
Jacqueline’s positive experiences have covered her entire 14-year stay with Hostway.
“As I mentioned, I’m a one-woman shop. I don’t have the time or the budget for an IT department, and I certainly can’t afford to have my website, or one of my 200+ client websites, down or not functioning correctly,” Jacqueline explained. “I cannot recall a single time where I've had an issue, question or problem where Hostway did not reach me and deliver a prompt, courteous and complete resolution to the issue.”
“When I began in 1999, there were a lot of decisions to be made and issues to resolve. And throughout the years, in the ever-changing internet environment, more technical considerations appeared than I ever imagined. But Hostway had been with me every step of the way,” Jacqueline continued. “I truly feel I can count on Hostway. It's a business decision I am grateful that I had the foresight to consider, along with the sheer luck that a fine company like Hostway was around to deliver.”